Política de reembolso — MKPBR - Your Brazil Connection
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Política de reembolso

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For each process to succeed, you must understand that the return is accepted following the following rules:

1. All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
2. Items must be new and unused, without marks, scratches or any indication of damage.
3. Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return and the payment will not be refunded.
4. Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return and the payment will not be refunded.
5. The product must be packed in packaging of the same size and weight that was received by the buyer. If there are differences that impact the cost of the return, the additional amount will be discounted from the refund of the payment.

Once we receive the returned product, we will review it and if the product is in the conditions indicated above, we will begin the process of returning the amount paid for the product.


To initiate a return simply go to our returns portal and issue a return label: https://saudadebr.ezireturns.com/

You can always contact us for any return question at contact@saudadebr.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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