Refund policy — MKPBR - Shine Like a Brazilian Skip to content
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Refund policy

 

Return and Refund Policy – MKPBR

We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

✅ Conditions for a return to be accepted:

  1. All item packaging, documentation (boxes, manuals, warranty cards, certificates of authenticity, grading, and appraisal) must be returned with the item. Packaging must be unopened and seals intact (if applicable).

  2. Items must be new and unused, without marks, scratches or any sign of damage.

  3. Any item that, due to customer negligence, misuse, or tampering, is damaged, missing parts, or unsellable will not be accepted and will not be refunded.

  4. Any item that has been resized, altered, or damaged after delivery is not eligible for return.

  5. Once the order is processed and in transit to the shipping address, it is no longer eligible for return, even if within the 7-day window.

📦 How to initiate a return:

Our previous return portal is no longer in use. You can request a return in one of the following ways:

Once we receive your request, our team will review it and respond within 5 business days.

🚫 Items that are NOT eligible for return:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as personalized items or special orders)

  • Personal care items (such as cosmetics or beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

  • Orders placed through the Personal Shopper service
    → View the specific policy here: https://mkpbr.com/pages/personal-shopper-services-policy

💸 Return shipping:

Return shipping to Brazil is the responsibility of the customer.
We can provide a prepaid return shipping label upon request, and in such cases, the shipping cost will be deducted from the refund amount.

🚚 Undeliverable orders:

If the shipping carrier (e.g., FedEx) is unable to deliver your order because no one was available to receive it, and:

  • MKPBR’s support team attempts to contact you without success, and

  • You do not contact the carrier or MKPBR before the carrier’s storage deadline,

➡️ The order will either be discarded at the destination or returned to Brazil, and in both cases, it will not be eligible for a refund, as all delivery attempts were exhausted.
This policy applies to both store items and Personal Shopper orders.

⏱️ Delivery timeframes & customs clearance:

The estimated delivery times shown at checkout are projections only and may vary depending on customs clearance procedures in Brazil and in the destination country.

MKPBR is not responsible for customs delays, and such delays do not entitle the buyer to a refund or return.

We monitor all shipments closely and act proactively to resolve customs-related issues whenever possible.

💡 Please remember that this is an international shipment from Brazil, which is different from a domestic purchase. However, since we use express couriers, deliveries are typically fast and reliable.

🔁 Exchanges:

The fastest way to get the item you want is to return the one you have, and once the return is accepted, place a new order for the desired product.

💳 Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If your return is approved:

  • The refund will be issued automatically to your original payment method.

  • Shipping fees, import duties, taxes, and any fees charged at checkout are non-refundable, except in cases where the return is due to an error by MKPBR (such as a defective or incorrect item).

  • Customs fees or clearance charges paid locally by the customer are also non-refundable.

  • If we provided a prepaid return label, its cost will be deducted from the refund amount.

Refunds may take 5 to 10 business days to appear on your bank or card statement, depending on your financial institution.
If the refund hasn’t appeared after this time, we recommend checking with your bank or credit card provider before contacting us.

❌ Refunds will not be issued in the following cases:

  • If the returned item is used, damaged, missing parts, or not in resellable condition due to customer mishandling

  • If the return request is made after the 7-day window

  • If the product was already in transit, and the buyer requested a refund without receiving or returning the item

  • If the order was undeliverable due to recipient absence, and the buyer did not contact the carrier or MKPBR in time, resulting in the package being discarded or returned

  • For any item that does not meet our return policy conditions, including Personal Shopper orders

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