Guaranteed Delivery Program
Shop with confidence. We've got you covered — from Brazil to your door, worldwide.
Final Price. No Surprises.
All duties and taxes for your destination country are calculated and collected at checkout. That means the price you pay is the final price — no extra charges at delivery, no surprise fees at your door.
Coverage
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What's Covered
If your order is held or seized at customs and cannot be released for delivery through no fault of your own, we will issue a 100% refund.
That's our promise.
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What's Not Covered — Undeliverable Orders
A refund does not apply when the order could not be delivered due to failed receipt or to your failure to complete an action required to release it. This occurs, for example, when:
- No one was available to receive the package at the time of delivery
- Our support team attempted to contact you without success
- You did not contact the carrier or MKPBR before the carrier's storage deadline
- Customs or the carrier required information or an action from you (such as identity or tax documents, or a customs response) and you did not provide it within the required time
➡️ Important: In these cases, the order may be discarded at the destination or returned to Brazil, and will not be eligible for a refund, as it could not be delivered through no fault of MKPBR. This applies to both store and Personal Shopper orders.
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Automatic Refund
If a refund applies to your order, it will be processed automatically. Have questions? Reach us at mkpbr@mkpbr.com — we're happy to help.