How do I place an order?

Ordering on MKPBR works like any online store — with one difference: all import duties and taxes are already included in our prices, so nothing is added at checkout and nothing is charged at delivery.

1. Find your productsBrowse by category or brand, or use the search bar. Every product page shows the price in your currency and whether the item ships to your country.
2. Add to cartChoose the size or variant, set the quantity and add it to your cart. You can keep shopping and review everything later.
3. Go to checkoutYou can check out as a guest — an account is not required. If you already have one, signing in fills in your saved addresses.
4. Apply your coupon at checkoutCoupon codes are entered at checkout, not in the cart — use the discount field next to the order summary. See current coupons →
5. Enter your shipping addressUse your full legal name exactly as it appears on your ID, plus a phone number and email the carrier can actually reach. This matters for customs. We do not ship to P.O. Boxes.
6. Choose a shipping methodAvailable express services and their exact prices and delivery estimates appear here, based on your address and cart.
7. Check your total — no duties or taxes are addedAll import duties and taxes are already included in the product prices, so no customs charge appears at checkout. The only line added to your subtotal is shipping, when it applies. There is nothing to pay on delivery either.
8. Pay and confirmComplete payment and you'll get a confirmation email within minutes. Keep your order number: it's what we need for any support request.

What payment methods do you accept?

All major international cards, plus the express wallets. The full list for your country is shown at checkout.

Accepted at checkout

• Credit and debit cards — Visa, Mastercard, American Express and other major networks.
• Shop Pay — saves your details for one-tap checkout on future orders.
• Apple Pay and Google Pay — on supported devices and browsers.
• Additional local methods may appear depending on your country. The payment options shown on the checkout page are the ones available to you.

Currency

Prices are set in US dollars (USD) and displayed in your local currency where supported. Your bank charges the USD amount and applies its own exchange rate; a small difference between the displayed figure and your statement is normal, and some banks add an international transaction fee.

If your payment is declined

• Check that the billing address matches the one registered with your card.
• Confirm the card is enabled for international online purchases — this is the most frequent cause, and one call to your bank usually fixes it.
• Try a different card or an express wallet.
• You may see a temporary authorisation hold from a failed attempt. It is not a charge and is released automatically by your bank.

How do I use a coupon code?

Coupon codes are applied at checkout, not in the cart — before you pay.

1. Copy the codeAll active promotions are listed on our coupons page, and are also sent to email and WhatsApp subscribers.
2. Go to checkoutAdd your products to the cart and continue to checkout. There's no discount field in the cart — it appears on the checkout page.
3. Paste it in the discount fieldYou'll find it on the checkout page, next to the order summary.
4. Confirm the discount appliedThe order total updates immediately. If it doesn't, the code hasn't been accepted — don't complete the order and contact us instead.

Why a code might not work

• It has expired, or the promotion has ended.
• Your order hasn't reached the minimum value required by that promotion.
• The code applies only to certain brands, categories or products, and your cart doesn't include them.
• Another discount is already applied — codes cannot normally be combined.
• There's a typo, or an extra space was copied with the code.

Free shipping and coupons

Free-shipping thresholds are measured on your order subtotal after discounts. A coupon can therefore push your subtotal below the threshold and remove the free-shipping option — the checkout will always show which is the better deal for you.

Can I change or cancel my order?

You can request a cancellation while the order is still being prepared. The delivery address, however, is never edited — read the box below before doing anything else.

Cancelling an order

• Contact us with your order number as soon as possible.
• If the order hasn't been dispatched, we cancel it and refund you in full.
• Once it has been packed, invoiced for export or handed to the carrier, it can no longer be cancelled.

What we cannot do

• Edit the delivery address, the recipient's name or the destination country. Cancel and reorder instead.
• Add products to an existing order — place a second order.
• Apply a coupon after the order was confirmed.
• Redirect or hold a package once it has left Brazil.

Wrong address discovered after dispatch

Tell us right away so we can alert the carrier, but understand the limits: the package will travel to the address on the label. If it is returned to Brazil or destroyed because the address was wrong or nobody could receive it, it is treated as an undeliverable order and is not eligible for a refund — see our refund policy.

Do you ship to my country?

Almost certainly yes. MKPBR ships from Brazil to more than 200 countries and territories using FedEx and DHL express.

The fastest way to check

Add any product to your cart and start checkout, then enter your address. If shipping options appear with a price and a delivery estimate, we ship to you. The checkout is always the definitive answer, because carrier coverage and local regulations change.

If no shipping option appears

• Check the address. A missing postcode, an unsupported state/province, or a P.O. Box will block the rates — we do not deliver to P.O. Boxes, only to a physical street address.
• Try removing items one at a time. Certain categories — aerosols, alcohol-based products, some supplements and food items — cannot travel by air to every destination. If one product is the blocker, the rest of the cart will usually go through.
• Message us. Tell us your country and what you'd like to order at cs@mkpbr.com and we'll confirm what can be shipped, or arrange it as a sourcing order.

Remote areas

Some destinations have separate remote-area zones — for example the Azores and Madeira in Portugal, remote regions of Australia, and remote postcodes in Italy. Rates and free-shipping eligibility for these areas differ from the mainland and are calculated from your postcode at checkout.

How much is shipping? Is it free?

Your exact rate is calculated at checkout from your address and cart. Many countries qualify for free shipping above a set order value.

Free shipping thresholds

Spend at or above the amount below (order subtotal, after discounts) and standard express shipping is on us.

Amounts in USD. Thresholds and eligible destinations may change without notice — the checkout always shows what applies to your order. Free shipping covers the standard express service; a faster service can still be selected for a fee. It does not apply to Personal Shopper orders.

If your country isn't in the table

We still ship there — you'll simply see a paid express rate at checkout instead of a free option. Rates vary by destination and are shown before you pay, with no obligation to complete the order.

Two service levels

• Express Economy — our standard international service and the one covered by free shipping.
• Express Priority — the fastest option, available to most destinations for an additional charge.

Both are fully tracked door-to-door. Which options appear depends on your destination.

How long does delivery take?

Two separate clocks: the time we take to prepare your order, then the express transit and customs clearance.

1. Order processing — 2 to 7 business days

After your payment is confirmed we pick, check and pack your order and prepare the export documentation. Weekends and Brazilian public holidays don't count. You'll receive a shipping notification by email the moment it's dispatched.

2. Express transit

Once the package leaves us it travels with FedEx or DHL express, fully tracked. The delivery estimate for your specific address and shipping method is shown at the end of checkout, before you confirm — that estimate is the accurate one for your order, because it's calculated from your postcode and the service you selected.

What can slow a delivery down

• Customs inspection or clearance backlogs in the destination country.
• A missing tax or identity number, or one that doesn't match the recipient.
• An incomplete address, or a phone number the carrier can't reach.
• Nobody available to receive the package — express couriers require a signature in most countries.
• Peak periods: Black Friday, December holidays and local customs strikes.

How do I track my order?

Every order ships with door-to-door tracking. You'll get the number by email as soon as it's dispatched.

1. Check your confirmation emailYour order confirmation arrives within minutes of payment. The shipping notification, with your tracking number, arrives when the package leaves us — typically 2 to 7 business days later.
2. Open the tracking linkClick the link in the shipping email, or enter the number directly on the FedEx or DHL website. If you have an account, tracking also appears on your order page.
3. Follow it to your doorThe status updates as the package leaves Brazil, clears customs and reaches your local delivery network.

Common tracking situations

• “No information available yet” — normal for the first 24 to 48 hours after you receive the number. The carrier hasn't scanned the package into its system yet.
• Tracking hasn't moved for several days — usually customs clearance. Packages often sit without scans while being processed, then jump several steps at once.
• Status shows a customs hold or a document request — act immediately. See “What if my order is held at customs?” in the menu.
• Two tracking numbers — large orders are occasionally split across more than one package. Each has its own number and they may arrive on different days.
• Marked delivered but not received — check with neighbours, building reception and any safe place noted on the tracking page, then contact us the same day.

Will I pay import duties or taxes?

No. All duties and taxes are already included in our product prices — nothing is added at checkout, and nothing is charged at delivery.

This is deliberately different from how most cross-border stores work. Elsewhere a courier typically knocks on your door with an invoice for duties, VAT and a clearance handling fee — sometimes weeks after you ordered, and sometimes for more than the products cost. We build it into the price so that never happens.

What this means for you

• Your checkout total is your product subtotal plus shipping, when shipping applies. There is no separate duties or taxes line.
• Nothing is due to the carrier when your package arrives.
• Clearance is generally faster, because the amounts are already declared and settled.
• You don't need to calculate anything or compare tax rates between countries — it's already done.

You are the importer of record

By ordering, you import the goods into your own country. Beyond the duties and taxes already covered in the price, you're responsible for confirming that the products may be lawfully imported and used where you live. Some categories — certain supplements and intimate-wellness items in particular — are restricted or prohibited in some countries. If you're unsure, ask us before ordering.

Documentation

A commercial invoice travels with every shipment for customs purposes. If your customs authority asks for anything additional, contact us and we'll provide it.

What if my order is held at customs?

You're covered by the MKPBR Guaranteed Delivery Program — but there's one thing you must do if customs contacts you.

What is covered

• The order is seized or refused entry by customs for reasons outside your control.
• The product cannot be released into your country despite everything being correctly declared.

What is not covered

• Customs or the carrier required information or an action from you and it wasn't provided in time.
• Nobody was available to receive the package and the carrier's storage deadline passed without you contacting the carrier or us.
• Our support team tried to reach you about the shipment without success.
• A customs delay where the order is still expected to arrive. A delay is not a seizure, and doesn't qualify for a refund.

This applies to both store orders and Personal Shopper orders. Full terms: MKPBR Guaranteed Delivery Program.

There's a problem with my order

Find your situation below. In every case, contact us with your order number and photos — that's what lets us resolve it in one message instead of five.

An item is missing

• Check whether your order was split across more than one package — you'd have received a second tracking number.
• Compare the packing list with your confirmation email; an out-of-stock item may have been removed and refunded.
• Still missing? Send us a photo of the opened box with all its contents and the packing list.

An item arrived damaged

• Photograph the outer shipping box, the packaging inside and the damaged product itself, before discarding anything.
• Send the photos with your order number within 7 days of delivery.
• We'll arrange a replacement or a refund. You won't be asked to ship a damaged product back to Brazil.

I received the wrong item

Send a photo of what arrived, including the label or barcode on the product, alongside your order number. We'll correct it at our cost.

A quality concern

Photograph the product and its batch/lot number (usually printed on the base or crimp of the tube). That lets us trace the exact production run with the manufacturer.

Returns & refunds

Because we ship cosmetics internationally from Brazil, our return rules are stricter than a domestic store's. Here they are in plain terms.

The window

• 7 calendar days from receiving your item to request a return.
• EEA and UK consumers: you have a statutory 14-day right of withdrawal, which prevails over the 7-day window. It does not apply to sealed goods unsealed after delivery for health or hygiene reasons — which covers most cosmetics, personal-care and supplement products.
• Once an order is processed and in transit, it is no longer eligible for a standard return.

What cannot be returned

• Cosmetics, personal-care and beauty products — health and hygiene.
• Food, edible and perishable products.
• Custom, personalised or special-order items.
• Hazardous materials, flammable liquids and gases.
• Sale items and gift cards.
• Personal Shopper and sourcing orders — see the Personal Shopper Services Policy.

None of this affects your rights if an item arrives damaged, defective or incorrect — that's handled under “There's a problem with my order”, at our cost.

How to request a return

1. Email cs@mkpbr.comSend your order number, the item and the reason, within the return window above. Please don't ship anything back before you hear from us.
2. Wait for approvalWe review and respond within 5 business days, and send you the return instructions and address.
3. Return the itemProducts must be unused, unopened and in original packaging with seals intact. Return shipping to Brazil is at your cost. We can supply a prepaid label, and its cost is deducted from your refund.

Refunds

• Issued automatically to your original payment method once the return is received and inspected.
• Allow 5 to 10 business days for it to appear on your statement, depending on your bank.
• Shipping fees and the import duties and taxes included in the price are non-refundable — except where the return is due to our error, or where consumer law requires otherwise.

Exchanges

The fastest route is to return the item and place a new order for what you want — that way the new product ships immediately rather than waiting for the return to complete.

You don't carry the product I want

Then we'll go and buy it for you in Brazil. That's what our Personal Shopper service is for.

Our store carries thousands of products, but the Brazilian market is enormous — salon-exclusive treatments, pharmacy brands, regional labels and limited releases that never make it to an international catalogue. If you can find it in Brazil, we can source it.

How it works

1. Send us your listProduct names, brands, sizes and quantities — links or screenshots are perfect.
2. We quote youYou get the product cost, our service fee and the international shipping in a single quote before committing to anything.
3. We buy and shipWe purchase from authorised Brazilian retailers, consolidate everything into one shipment and send it with express tracking.

Buying for a salon, a clinic or a store? We handle wholesale volumes too — see “Wholesale & resale orders” in the menu.

Wholesale & resale orders

For beauty retailers, salons, estheticians, distributors and marketplace sellers who want Brazilian cosmetics for resale.

We supply makeup, hair care, skin care, nail care, professional salon lines and fragrance — both the brands already in our catalogue and brands we source for you directly in Brazil. You can test a product in your market first and scale to bulk later, without committing to a full container.

Wholesale conditions

How it works

1. Browse and tell us what you needOrder from the brands already in our catalogue, or send us the brands and products that aren't listed yet.
2. Not in the store? We source itWe're on the ground in Brazil and buy directly from trusted brands and suppliers.
3. Quote and shipYou get an itemised quote — product cost, service fee and international shipping — then we ship worldwide with tracking.

Creators & affiliate program

MKPBR Shine Creators is our creator community — beauty, wellness and lifestyle voices sharing honest content about what we bring from Brazil.

What you get

• 6% commission on every purchase made with your code, for as long as you're an active creator.
• Real product to create with. Approved creators receive MKPBR product sent to their door — not just a discount code. Availability varies by region.
• Monthly payouts in USD via Wise — fast, low fees, no PayPal required. You'll need a Wise account to be paid.
• Your own code and link, plus early access to new products and drops, and direct support from our team.

Who we're looking for

We care more about a genuine connection with your audience than about follower count. There is a baseline audience size, but we review holistically — engagement, content quality and fit matter more than the number.

• An engaged, real audience interested in beauty, wellness or Brazilian culture.
• You create consistently and authentically.
• You're comfortable clearly disclosing paid partnerships — it's required, and we give you ready-to-use guidelines.

How to join

1. ApplyTell us about yourself and where you create — about two minutes.
2. We reviewOur team looks at your content and audience, usually within a few business days.
3. Get approvedYou receive a welcome email with your code, your link and the creator guidelines.
4. Create and earnPost with your code, track your results, get paid monthly via Wise.

Authenticity & product labels

Everything we sell is genuine, sourced in Brazil, and labelled the way it's sold in Brazil.

100% authentic

We buy exclusively from brands, authorised distributors and authorised Brazilian retailers. We do not sell grey-market or repackaged goods. MKPBR is not responsible for products sold or shipped by unauthorised sources — if you want a guaranteed original, buy from us or from a channel the brand itself authorises.

Labels may be in Portuguese

Products are sourced and dispatched from Brazil and are labelled for the Brazilian market, so packaging and directions are usually in Portuguese. Product pages carry full descriptions and directions in your language. Manufacturers also update packaging periodically, so what arrives may differ slightly from the photos — always follow the information on the product's own label.

ANVISA and regulatory status

Our Brazilian-brand products are regularised with ANVISA, Brazil's national health authority, under the framework applicable to each category. ANVISA regularisation applies to the Brazilian market and is not equivalent to U.S. FDA approval or to your local regulator's approval.

Products are sold for personal use, not for resale. Full detail: Disclaimers & Important Information and Terms of Use.

Still need help? Talk to us

A real person answers. Send your order number and we'll get straight to the point.

Policies and useful pages

• Shipping Policy
• Return & Refund Policy
• Guaranteed Delivery Program
• Disclaimers & Important Information
• Terms of Use
• Privacy Policy
• Active coupons
• Wholesale & Personal Shopper
• MKPBR Shine Creators

MKPBR is operated by MKPBR Global LLC, 1621 Central Avenue, Cheyenne, WY 82001, United States. Prices in USD. Shipping rates, free-shipping thresholds and delivery estimates may change without notice; the amounts shown at checkout are the ones that apply to your order.